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Bad on top of bad
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I cannot speak for the entire office staff my loan officer Barbara at first was great, then slowly went MIA. She didn’t rely all the information that she should have, she didn’t lock out I interest rate when It was lower and on top of it all was so rude the day I finally met with her in person. The loan amount was more, the payment was more and she even included other debt that I didn’t want in the loan even after she was told not too.
Her communication skills are horrible and to top it off the lack of professionalism. For this to be my first time buying a home it sure was a horrible experience when it came to the loan process.
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