M L.'s review of ACE Industrial Supply, Inc.

ACE Industrial Supply, Inc.

Customer Reviews & Ratings
Complaint Posted 5/25/2011
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Review 5/25/2011
We own a body shop; and have been getting harassing phone calls from this company for over a year. We have repeatedly asked to be removed from their call list, told them to STOP calling us...and yet we get phone calls daily. My advice? If they call you, hang up. If they ship you anything, refuse shipment! The one time we ordered something from them, they sent us things we DID NOT order or want in addition to what we ordered; and what we did ask for, was not of acceptable quality at all.
Business's response - by David M.on 5/25/2011
I had the pleasure of speaking with the receptionist of this company yesterday. Based on her request and our conversation, we pulled phone records to show that we had contacted this company three times in the past two months. We had established a buying history with this company in 2008, an order that included a list of "no charge" promotional items. These are the items that M.L. is speaking of. Since our conversation, I had added their number to our "do not call" list. We take issues like this very serious and respond quickly to any issues or concerns that are brought to our attention. We would consider this complaint invalid, based on the lack of accurate information and the action of us adding the account to our "do not call" list. Please feel free to contact me with any questions or concerns. Respectfully, David Meininger Compliance Officer 800-223-3129
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Additional Business Information
Hours   Monday thru Friday 6am-4pm (PST) Phone   (818) 252-1981 Address   7535 San Fernando Blvd.
Burbank, CA 91505
Website   http://www.acetools.com Email   dmeininger@acetools.com
Contact   David Meininger Other  
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