robin i.'s review of ACE Industrial Supply, Inc.

ACE Industrial Supply, Inc.

Customer Reviews & Ratings
Complaint Posted 2/10/2012
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Ace is a scam. My small company recieved 2 cases of de-icers, that's a total of 24 cans. WE DID NOT ORDER THEM...I called, a woman told me they called and got a confirmation. I asked what # she called, and she read off a # that does not belong to the 3 peoples #'s connected to the business. I said that is not our # you need to pick these up. She said I would get a call back, I got another bill. I wrote on the bill DID NOT ORDER COME PICK UP. To which a get another bill and a call. I explained to the man it was not ordered and they called the wrong # for confirmation. Oh he say I will look into it. What I get is a letter saying I have 15 days from date on letter to return "this will be realized at your cost" by UPS or this will go to collections blah blah blah. Do you know how heavy 24 cans of de-icers are. So I called and got Jermome, he stated there is no record of my conversation with the woman who quoted the wrong #..I said then you deleted it. He started arguing with me, the customer..arguing with me. WHAT A LOSER!!!! So I had trudge the 2 heavy boxes (I am a woman) to the UPS and paid 45.58 to return something I never ordered. If I needed a de-icer I would go buy a can for 6 bucks, not pay 291.45 for 24 cans. Sadly this is all started with a scam tarp order, which was also a NIGHTMARE.wrong tarps..a quoted price, a different price on bill. If they ever call us again, or try this scam again I will hire a lawyer and sue them.
Business's response - by David M.on 4/9/2012
I would encourage you to contact me concerning this call. this does not sound like the "Jerome" we have in customer service. Respectfully, David Meininger Compliance Dept. 800-223-3129 Ext 1116
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Additional Business Information
Hours   Monday thru Friday 6am-4pm (PST) Phone   (818) 252-1981 Address   7535 San Fernando Blvd.
Burbank, CA 91505
Website Email
Contact   David Meininger Other  
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