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Worst company ever!!!
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After experiencing a move from the United States to Germany, I wanted
to provide some feedback regarding Rinkens international. My wife and
I conducted quite a bit of research before choosing this company to
ship our car and some personal belongings.
During my initial research, I discovered that many of the competitors
had poor track records when it comes to on-time performance, which
ultimately was our biggest priority. Nevertheless, Rinkens seemed to
have some longevity, which means they must be doing something wrong in
order to stay in business. When I first called one of the shipping
experts, I specifically mentioned some of the negatives that I had
read about the company. I had asked the representative to address my
concerns directly. After going back and forth for a few weeks, we
decided to go with Rinkens over several competitors. Once our decision
was made, we had to fill out an application, and received a landing
bill. We were told that once the car is dropped off, it would be
inspected at the warehouse in my presence. We were told repeatedly
that the car would be delivered in two weeks to Germany.
It was roughly three weeks between the time when we received the
landing bill and our scheduled flight to Europe. During this time, we
were supposed to receive specific instruction of where exactly the car
needed to be dropped off. We emailed and called our representative
several times without an answer. I then went online and found a
general number for the company. I was informed that my representative
was out of the office, which I wasn’t aware of since there was no out
of office reply. I can understand someone being out of the office,
but the goose chance of trying to speak with somebody was arduous, to
say the least. I was redirected to speak with another colleague who
assured everything would go smoothly. This person once again gave me
all of the reassurances that a typical used car salesman would.
We were instructed to drop the car off at APA logistics near the port
of NJ. No specific time was given, just during business hours. We
showed up around 11am with all of the necessary paperwork. As I
approached the front gate, I asked the lady at the booth what I needed
to do. She was extremely rude and unfriendly. I provided her with all
of the necessary paperwork at which point she said there was no
mention of us dropping the car off at this facility. I then had to
explain my story again, and she simply said, fill out this vehicle
condition report, drive your car up into the warehouse, and hand over
your documents to the “guy inside.”
We took plenty of pictures, filled out the condition report, and we
were told that a member of the staff would sign off on the report
later during the day when we were obviously no longer present. A lot
can happen during this time, especially considering how cramped this
warehouse was, and the ease of anyone simply walking in and scavenging
through the interiors since the car had to be unlocked. As worried as
we were, we had no option as our flight was scheduled to depart that
night.
We departed that night feeling a bit queasy about what would happen to
the car. A few weeks went by, and there was no word from anyone
besides receiving an invoice several weeks later indicating that the
car won’t be shipped until payment is rendered. The deadline of
delivering the car within 2 weeks would not be met. We paid for the
shipping and immediately called the representative. We were told that
the car was in the docks, but we just needed to clear the payment.
Another few weeks went by, and still nothing from the receiver in
Germany. We called the agents in Germany, we provided them with the
invoice number, and they finally told us that the car would ship in
roughly a week. They provided us with tracking numbers, and the name
of the ship. Our car was finally delivered almost 2 months after we
departed.
In spite of this prolonged process, we were happy to be picking up our
car in Germany. Shockingly, when we picked up the car, we had noticed
that several of the items from the car were gone; GPS, IPOD cables,
etc. We called Rinkens to notify them of the problem, and they simply
said, you can’t prove it, end of story. Needless to say, we should
have gone with one of the other competitors knowing that our car would
be delivered in a different time window, but at least the level of
customer service would be satisfactory, and the company would hold
themselves more responsible for how they conduct business.
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