Francine S.'s review of Collette Vacations

Collette Vacations

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Customer Reviews & Ratings
Complaint Posted 11/19/2016
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Worst Trip of my Life!!!!
My local senior center promoted a trip to Italy through Collette Vacations. I spent $4000 to spend a week in Italy with airfare included. There were five of us, 2 in their 60s and 3 in their 80s, who booked through the same senior center. Once we landed there were many people holding signs with names of tour companies but none for Collette. As a group we walked and walked and walked the entire parking garage from one end to the other in search of anything that said Collette. We finally found the pier for the water taxis. By this time all of the nicer water taxis were full and gone. The only one left was very inferior in that it had uneven steps and no handrail. We had no choice but to take due to the fact that a Collette representative was not waiting to ensure we went where we were supposed to go. Once, we got to the hotel, the pier was considerably lower than the boat due to high tide. We literally had to jump off the boat. I found myself crawling face first downward onto the pier to try to get off. Unfortunately, I fell and injured my knee due to the fact there were no handrails or assistants to help us get off the boat. This was one of the many factors that made this trip awful. Everyday our tour guide would show up around 3 in the afternoon to take us out. Most of the day was wasted day after day. Overall it was a terrible trip. I would highly warn against going anywhere with this company. If I could have I would have given no stars.
 
 
 
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Additional Business Information
Hours   Phone   (562) 367-5266 Address   12895 Martha Ann Drive.
Los Alamitos, CA 90720
Website   http://www.collettevacations.com Email   vtrotter@collettevacations.com
Contact   Vincent Trotter Other  
 
 
 
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