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Review 6/6/2009
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I openened this account in December of 08, and had nothing but trouble with the customer service since. I am not one to complain using sites like this that may impact the organization, but in the case ,First Data is extremely deserving. You will wait approximatly 20 to 30 minutes on hold to get to a customer service rep, then once answered, they will be reluctant to give you thier full name, i was tossed around between three (3) Jenifers, 2 of which were reluctant to give a full name, and the last ended up to be Jennifer "Smith". I called in on 03/11/09 to close account and stop the debiting from my account, they instructed me to send in a fax.I did as requested, but they continued to keep my account alive, and continued debiting. I called again to find out why they did not close account, they said they never recieved the fax request. They did not deny that the notes were in the system, however they still would not close the account until i refaxed the letter. I did verify the fax number, and indeed is is correct, however not the correct number to close out the account.( perhaps to some other fax machine with a waste basket below, instead of a tray. The long and short; if you are a small business person looking to open a merchant account, thier are allot of these types of oranizations around, do not waste your time doing business with FIRST DATA, I am sure you can find a more reputable and cutomer friendly business to run your merchant services through, after all, your own business is supposed to be fun.I have experienced them for you so again, DO NOT WASTE YOUR TIME DOING BUSINESS WITH A SHAM ORANIZATION LIKE THIS ONE.
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