C D.'s review of Prime Time Shuttle

Prime Time Shuttle

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Customer Reviews & Ratings
Complaint Posted 12/10/2011
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Book another company: Primetime Shuttle is the worst
My wife and I waited for over an hour at LAX for our Primetime shuttle to arrive only for it to never show. We ended up taking a taxi to W Hollywood for just 4 dollars more than the cost with Primetime. The curbside attendant kept informing us of the shuttle progress within LAX however his iPad must have been giving him misinformation or he was flat out lying to our faces because it supposedly takes an hour to circumnavigate LAX. Perhaps the new LAX terminal extends to the Burbank airpot To make matters worse we found Primetime's customer very argumentative and almost impossible to contact regarding our refund. We are going through our credit card company to dispute the charge. Take our advice rent a burro before you count on Primetime to get you to your destination. It will be easier and much faster.
 
 
Business's response - by Bobby G.on 12/12/2011
Hey CD, Send me your reservation number and I'd be happy to look into it for you. Bobby Gibson Marketing Manager bobbyg@primetimeshuttle.com
 
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Additional Business Information
Hours   24 hours a day 365 days a year. Phone   (800) 733-8267 Address   P.O. Box 452600
Los Angeles, CA 90045
Website   http://www.primetimeshuttle.com Email   customerrelations@primetimeshuttle.com
Contact   Rattan Joea Other  
 
 
 
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