Ball D.'s review of Trading Financial Credit LLC

Trading Financial Credit LLC

         
Customer Reviews & Ratings
Complaint Posted 1/8/2013
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Trading Financial
I had a loan with this company and paid it off over 60 days ago. They still have not sent me my Title, it is "lost" somewhere in their Title Release Department, and Rosa Garay, in charge of that department, will not return my calls. This company is good at playing games with passing the buck and not keeping their promises to handle paperwork. They are not forthright in responding to their customers inquiries. I had to force them to send me a emailed and typed letter with my actual pay-off amounts as it kept "changing". I am now forced to call the Better Business Bureau to get my title. As i get no responses from them. This is a current problem, my loan was paid off the first week of November 2012. However, Stacy Garcia, one of their Loan Managers, has been very helpful, she handled my loan the whole way through and has been very professional and thorough, these problems took place while she was on vacation. I was very happy to work with her on this loan and she is not at fault for any of this. I have just spoken to Ingrid, and employee and she has informed me Rosa will be sending out my title tomorrow, so we shall see. My complaints are still valid and relevant, but should I receive my title i will repost my review with the appropriate information.
 
 
 
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Additional Business Information
Hours   Monday - Thursday: 8am-9pm
Friday: 8am-8pm
Saturday - Sunday: 9am-5pm
Phone   (213) 375-3113 Address   3055 Wilshire Blvd, Suite 300
Los Angeles, CA 90010
Website   http://www.tfciloan.com Email   nathalie@tfciloan.com
Contact   Nathalie Jose Other  
 
 
 
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