Lori W.'s review of America First Financial

America First Financial

Customer Reviews & Ratings
Complaint Posted 4/22/2020
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American First Finance (AFF) is a joke - do not, I repeat, DO NOT ever do business this company!! They are not upfront with their financing costs/policies - that information is hidden within the contract. I purchased my mattress set through a business and they use AFF as their financing company. I paid the down payment as requested and was told that as long as full payoff was made with 101 days, there would be no interest - mind you, that if NOT paid off within the allotted time of 101 days, the interest charge would be 150%. No problem, after my down payment, I'll pay off the balance. At no time was it mentioned that there would be an added $40.53 New Loan Fee and and extra $50 to pay the loan off early - apparently that is mentioned in the small print of the multiple page contract! So I call again this morning to speak with a supervisor and this woman said she would connect me with a supervisor.... after holding for almost 14 minutes, I hung up. I called AGAIN today (4/22) - was on the phone with customer service for 22 minutes and she was very condescending. So, after FOUR times of having to call this stupid company (I have now spent over an hour trying to get this resolved), I STILL AM NOT ABLE TO LOG INTO MY ACCOUNT! Again, DO NOT EVER DO BUSINESS WITH THIS COMPANY!!!! Do you think I'm a bit upset??? 🤬🤬🤬🤬🤬 Rant over.....
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Hours   Phone   Address   8 Corporate Park, Suite 300
Irvine, CA 92606
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