Jenice A.'s review of Christina Cosmetics

Christina Cosmetics

 
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Customer Reviews & Ratings
Complaint Posted 5/25/2012
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This Company is a fraud!
The phone number does not work and there is no email address! You can not leave a message. Therefore you have no way of canceling this auto renewal. I requested 365 days for cancellation hoping to get in touch with someone by then and they billed me prior to that date anyway. I will file a dispute with my bank and speak with my employer who is an attorney as he may be interested in suing this company for its deceptive and dishonest practices as I see thousands of online complaints! I am sure that a class action suit is warranted in this case. Beware! Do not buy anything from this company. It is unbelievable that this company is still in business and that they have been allowed to get away with this for so long. I wish that I could give them 0 stars because the deserve that and jail because they are crooks! UPDATE! I finally spoke with someone at this company and they said that my subscription was finally cancelled. I was not notified of this. I did finally get a voicemail to leave a message after my 100th phone call. Then I was informed that you are automatically enrolled in auto-renewal after 90 days and then you have the option to extend the deliveries. I explained that I want to cancel and do not want any more product and she said that the renewal does not offer a money back guarantee and that they may be able to convert my purchase to a one time for 59.99. I am so amazed that these crooks are allowed to do this. So basically I will not get my money back after you take $20 additional dollars for the one-time fee and shipping and handling. She also thought she had me on hold when I was speaking with her and she was explaining to the head crook (I guess) that I am one of the ones who posted a negative review online. Then she hung up on me and called back to say that we were disconnected and that her supervisor (head crook) was in a meeting. After I just heard her talking to her. This is intentional fraud. They are fully aware of what they are doing because they obviously scour the web looking for negative posts to try and answer or to have them removed to make it look like they care. If you have time to check for negative reviews rather than take care of your customers that is an issue in itself. No worries though. I have no intention of letting this go. Its only $40 but it is my $40 and I am sure that they have de-frauded a lot of their hard working citizens out of there money. I will be speaking with the managing attorney first thing tomorrow and reporting them to every news outlet and online source I can find. If it is left up to me, you will be out of business by the end of the year.Update as of 7.3.2012. Funny how they took so long to respond but I have still not received a refund. I sent several requests to cancel. I am still waiting on my refund. I have yet to hear anything regarding that but you take the time to reply to try to save the reputation of this farce of a business. My attorney is currently looking into this company and their fraudulent practices to see what the best option to take.
 
 
Business's response - by Christina Sullivan: Owner ChristinaCosmetics.comon 7/2/2012
Dear Jenice, The Christina Cosmetics customer service 800 number has actively been in service since 2006. Voicemails are accepted during regular business hours; Monday through Friday from 9:00am to 4:00pm PST. We do not accept emails as most customers who call will also email resulting in multiple agents returning the same customers call. We find it most productive to use only one source of contact and find most customers prefer to speak with a real person. Every call that comes into customer service is recorded whether it is answered or a voicemail left. When you said you made 100 calls I ran a report for the number we have on file for you to verify so many calls. I was unable to find one call. If you would please provide us with the number you called from so we may verify. When you ordered online you had three payment options. Below each payment option it states: “Auto Delivery program included,” or “Auto Delivery program NOT included.” It is never an automatic enrollment; Auto delivery is an opt-in only program! You selected the auto delivery/one payment option for $39.90. You placed your order and customized your shipment online the same day; 2.24.2012; so that you may allow yourself time to call to cancel. It would be great if we could give everyone the auto delivery price without the auto delivery program. Unfortunately, the offer isn’t set up to work that way. For customers who do not wish to receive auto delivery we offer a “One Time Only” shipment that does NOT include auto delivery for $59.85. The discounted price of $39.90 is only available with auto delivery and requires a minimum of one auto delivery shipment within ninety days as outlined in the Company online Terms of Service. Every customer must read and agree to the Terms of Service or an order cannot be processed. The auto delivery schedule is outlined again at the top of the online customization page. Per your online customization request you received your first auto delivery shipment ninety days after your original shipment. We strive to make our online offers as crystal clear as possible and each customer experience a pleasant one. Our auto delivery program is a much welcomed asset loved by thousands of our customers! Many of our customers have who have been with us since 2005. There may a few complaints online that have accumulated since 2005. We understand that every company has customers that will not like something about a policy, but we do our very best to improve our customers experience at Christina Cosmetics. Your account history shows we followed your order instructions to a tee and there were no errors. Once we received your call on May 30, 2012 during regular business hours your account was cancelled. Your auto delivery return has been received and processed per the Terms of Service. Thank you, The Customer Care Team Christina Cosmetics
 
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Additional Business Information
Hours   Monday - Friday 9:00am - 4:00pm Pacific Standard Time
Customer Service: 1.800.543.7207
Phone   (800) 543-7207 Address  
Website   http://www.christinacosmetics.com Email  
Contact   Christina Cosmetics, Beauty Experts / Customer Care Other  
 
 
 
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