Michael D.'s review of Dunivin's Towing

Dunivin's Towing

Customer Reviews & Ratings
Complaint Posted 8/4/2011
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Review 8/4/2011
I had a horrible experience with this business. The towing was fine, but I was overcharged by at least 7 miles ($63) for the towing bill. When I called their office to discuss the discrepancy between the miles charged to my credit card and the actual miles it is to the repair facility they would not even consider it and were very very rude. They even threatened me with charging me double the bill if I disputed it with my credit card company. I had already verified the mileage from the odometer of two separate vehicles and the total mileage should have only been 16. They were not even willing to review it or even double check the distance. I suspect that they probably do this to everyone when dropping a vehicle off without you at the repair facility and get away with it. They need to be reported to consumer affairs. Their driver in the field was fine although he was the one that charged the incorrect mileage based upon an estimated gps system he had in the truck. The office management borders on criminal and they have no customer service or ability to look at facts and resolve issues.
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Additional Business Information
Hours   Phone   (949) 493-3091 Address   33032 Calle Aviador
San Juan Capistrano, CA 92675
Website   Email  
Contact   Bruce Other  
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