Jim B.'s review of Reliable Imaging

Reliable Imaging

 
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Customer Reviews & Ratings
Review Posted 8/23/2016
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So far, it's all good
I order the printers and toner for our company. I received a cold call from Sandy at Reliable Imaging wanting me to try their toner. I had JUST switched from a local company to ordering from Amazon because the prices were much better. I explained this to Sandy and she explained they had a "meet or beat" guarantee on the prices. I dislike cold calls and sales people in general so was VERY hesitant about switching. I also had no current need for products as I had just stocked everything. Sandy was polite and persistent so I told I would give them ONE chance. Next time I needed to order toner I would let her know what I needed & if they were more than what I was buying from Amazon, that would be it. I had 2 vendors on Amazon I was buying from and let her know who they were. When i finally did need toner I emailed her & asked for a quote and they did indeed beat the price so I ordered it. I have now had over $500 in re manufactured cartridges delivered. Everything has worked normally. I have NOT experienced any of the rude issues some reviews have mentioned. I have had ONE issue that was partially my fault. I emailed & requested a toner quote for a specific printer & said I think the part number is X. I also said I was open to an extended capacity with part number X. Based on the quote, I ordered the extended but it turns out this printer does NOT except extended cartridges. I did lead them down the wrong path by supplying the part numbers but I also specified the printer model I was using. I contacted them and they happily swapped out the cartridges for me. No argument. No Hassle. They apologized for sending the incorrect items and took responsibility for the error (even though it was partially my fault). That just bumped up their credibility in my book!
 
 
 
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Additional Business Information
Hours   Phone   Address  
Website   http://www.reliableimaging.net Email   alexk@reliableimaging.net
Contact   Alex King Other  
 
 
 
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