Tony y.'s review of Serv Pro of Culver City

Serv Pro of Culver City

Customer Reviews & Ratings
Complaint Posted 4/28/2011
. 9
. 0
Review 4/28/2011
Servpro is a service, i think? Servpro's commercials emphasizes service first but that was not what happened with me. They were called to my home by my insurance company for water damage. My wife had all my prized dishes wrapped and put away and my curio cabinet already cleaned. I came into the room to find them recleaning the cabinet and roughly handling the beveled glass shelves. I also took responsibility for going through my kitchen cupboards. Did they take heed of the instructions? NO! This had all been outlined to them when they first came to my condo. I came home to find they had taken dishes out of my cupboards and put them in my dishwasher(which I had told them was not raining out the water) . They ran a cycle and the dishes were sitting in water when I got home. There were other incidences of breaking vents and charging for many items that had not been cleaned(pampas grass? l don't think so) or items that I had already cleaned. I figured out that the fellow with the clip board went around the house and just wrote everything down and then assigned a cleaning price to it. My insurance agent and I went over the bill and as a result took over $1,000 off of it. Never assume that you can trust a company just because your insurance recommended them. Even my Insurance company took notice of this and did not sent all their work to them after this incident.
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Additional Business Information
Hours   24/7 Phone   (310) 558-9422 Address   10736 Jefferson Blvd. # 208
Culver City, CA 90230
Website Email;
Contact   Gary K. Yang Other  
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