Matt A.'s review of System Pavers

System Pavers

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Complaint Posted 4/20/2012
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System Pavers is Dishonest and Overpriced
PREPARE TO BE OVERCHARGED AND LIED TO!!! We had System Pavers come to our house and give us a bid on a back yard job. They quoted $42k to do everything we wanted (60 feet wide by 6 foot retaining wall, 700 sq feet paving and 4x4 fire pit), and we were happy and signed the contract. After waiting for the appropriate permits to be completed, the salesman came out 3 weeks later and told us the city would not let us build the 6 foot retaining wall we wanted because of the slope of our yard and the existing flower bed we had in place there. He said we could instead build 4 foot wall, and the city would allow it. That would basically reconfigure the large flower bed we already had. The cost differerence would only be $2K. I told him I needed to think about it. After doing more research, the cost reduction alone in concrete materials from a 6 foot wall to a 4 foot wall was about $6K, not including the massive reduction in dirt removal they would have saved. In addition, I found out the 4 foot wall was the maximum height that could be built WITHOUT a permit. So they would have saved money there too by not having to pay for a permit, which was initially included in my cost ($500 or so). I'm not even sure if SP talked to the city at all, or if they realized that they underbid the job initially and didn't want to come by with an increased cost. The biggest kicker?...I've had 3 masonry contractors come out and the quote for the same scope of work is anywhere from $20 to $25K, and all three said doing a 6 foot retaining wall is no problem and there are standard plans that can be brought to the city to get a permit over the counter. DO NOT hire System Pavers, they are way overpriced and dishonest. They lied to us just to get the work done quickly, and at double what we should have paid. Thankfully we did not go through with the job and fired them. You can get honest, high quality work if you simply talk to a few different concrete and masonry companies, and at a much lower price since you aren't paying for some pushy salesman's salary.
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Additional Business Information
Hours   Mon - Fri 8 AM - 8 PM Sat - 8 AM - 5 PM Phone   (800) 801-7283 Address   3750 South Susan Street 2nd Floor
Santa Ana, CA 92704
Website Email  
Contact   Larry Green Other  
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