Ronald H.'s review of System Pavers

System Pavers

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Customer Reviews & Ratings
Complaint Posted 5/29/2019
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My System Pavers Experience
I believe the video will speak for itself as I am dumbfounded by how my family is being treated by System Pavers. I received a letter on Tuesday, May 27 that was a Mechanic's Lien on my home. Two weeks prior, May 16, 2019, the manager and sales manager for System Pavers Camarillo, CA branch met at my home to apologize for something they say has never happened to them and not to worry - they would make it right. They explained it was a new system but acknowledged they dropped the ball. The manager expressed his lack of eagerness for the sales process and tries to focus on building. The sales manager felt it was more important to convince me of the care the company has for its customers. Then they handed me a sheet that showed financing with a company they have good relations with at a ridiculous rate that would cost me more than $600 per month. The reason I agreed to the project was because of their 144 month financing that I was told I would easily qualify for having a fico score higher than 550. The sales rep said this is a no brainer and we signed the contract for our new transformation. The web portal was set up and the commencement of the building began. I had asked about when payments would begin and was told not until the project was complete. On May 9th I received a call from the sales rep who was obviously nervous and explained that the loan was denied due to something in my past. He said I would need to secure financing. Keep in mind the fire pit and BBQ had already been worked on for a week. He asked me to call two different banks, one of which (First Security) was the one offering the 144 month financing. When I explained the situation the person handling my file could not believe what he was hearing. He informed me that System Pavers had not submitted the loan application until the afternoon of May 9th, 2019. This morning, May 29th 2019, I receive a call from Richard Daughtry, the office manager of the Camarillo branch to inform me that they will remove the lien and would want to meet me tomorrow to sign papers. I asked the details of the papers and it was I high rate and I would have to give the deed to the house and a promissory note. I explained that we need to stick to the contract for the original payment and terms. This afternoon, May 29th 2019, I receive a call from the district supervisor at the corporate HQ in Anaheim to stiff arm me in to taking the offer or they will proceed with court proceedings. He wanted to know if we were enjoying the new back yard. Unbelievable. I said not knowing we have a lien on our home, how could I? I have never asked not to pay for my project. In fact, I am ready to begin payments when it is completed. They are continuing to work on it so completion is near. I have never felt so taken advantage of. They should never have started the project without financing in place. They played me along as if all was on the up and up and instead of owning their mistakes they intend to potentially take my home through a lien process. The video should offer better insight to the situation. I will have a followup video soon.
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Hours   Mon - Fri 8 AM - 8 PM Sat - 8 AM - 5 PM Phone   (800) 801-7283 Address   3750 South Susan Street 2nd Floor
Santa Ana, CA 92704
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Contact   Larry Green Other  
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