Dan H.'s review of The Car Part Warehouse

The Car Part Warehouse

Preferred Members
Mina Gallery, Inc.
4.7 star rating 1229 miles
Brake Performance
3.1 star rating 1231 miles
Elizabeth Shutters
4.8 star rating 1166 miles
Scott The Electrician
4.0 star rating 143 miles
Customer Reviews & Ratings
Complaint Posted 3/17/2009
. 1
. 0
Review 3/17/2009
I was impressed with the parts available for my vehicle on their website, however after making a purchase, I have spent many hours trying to get hold of the company concerning my order. They mention shipping within 24 hours of ordering but I never received any shipping information after my intial order confirmation was received. I called daily since my order was placed and I finally got hold of them the first time 3 days after my order was placed. I was told that it will be shipped that day.. still no tracking info. I had much difficulty contacting them again. I contacted them again two days later and was again told it was shipped and that they would email me the tracking information but I never received it...FINALLY I talked to them today (after 8 days) and the third time, I was given a tracking number. Seems they need to revamp their order / shipping process to ensure the customer is confident that oder had been shipped. Also need to get more customer svc. reps to handle calls...
Was this review helpful? (10)
Send Message to Reviewer
Report abuse
How To edit your review
Additional Business Information
Hours   Phone   (818) 708-8005 Address   6047 Tampa Avenue, Suite 206
Tarzana, CA 91356
Website   Email  
Contact   Jon Bravo Other  
© Copyright 2017 TrustLink All Rights Reserved.