Altura Credit Union

1.3 star rating Rating - based on 15 reviews & complaints
We provide credit union services.  
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Altura Credit Union Categories
Banks, Credit Unions, Savings & Loans

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Customer Reviews, Ratings & Complaints
Complaint Posted 12/19/2015
Customer Service: Unacceptable/Unprofessional
I was a member of Riverside County Schools Credit Union aka Altura Credit Union which I am a member of. Since Altura has taken over Riverside County Schools, Altura places no value on customer service. Members do pay Altura's staff's salary. I cal... Read More »
Complaint Posted 5/20/2015
Altura is not a credit union at heart.
I have been with this bank for year and at first they were great. Now that has changed. This bank runs similar to B of A. They fee you to death and their customer service is horrible. I can't tell you how many times I had to wait in super long lin... Read More »
Complaint Posted 1/27/2014
Don't Bank Here!!!
This is my last communication with them: You have been disconnected from the chatroom for some reason. If you have further queries, please close this window to lodge another chat request. Kathy : okay - sorry frustrated. Kathy : hi Ivette: I am st... Read More »
Complaint Posted 4/15/2013
Leaving ship like a rat over the side of the boat.......
I have been with Altura for more than 40 years......since it was the Teacher's credit Union. They used to be wonderful and now I'm just an account number. I have purchased cars through them and have multiple 6 figure savings accounts with them. Th... Read More »
Complaint Posted 4/16/2012
Leaving after Twenty five years of membership.
I was a member for over twenty years. After too many mistakes, poor encounters with customer service, and unsatisfactory resolutions to most problems, I contacted management and said I would be removing all of my funds. No one tried to stop me or... Read More »
Complaint Posted 9/26/2011
Review 9/26/2011
I am changing banks as soon as possible they really don't take care of their customers and its very sad because I have been banking with the credit union for a while. I had some problems with the bank I don't feel like sharing in detail, I just re... Read More »
Complaint Posted 5/6/2011
Review 5/6/2011
After 10yrs of loyal banking they refuse to return a their fee of $30.00 when it was their error. I was online transferring money and their system kicked me out to charge me $30.00 for a $3.00 charge that had been pending for 3 days that came in a... Read More »
Complaint Posted 4/19/2011
Review 4/19/2011
This company makes their money through deceitful and outright bad business! I started a "FREE" checking in good faith with account with Altura Credit Union in August of last year. I was told there wouldn't be any checking fees. I just had to pay... Read More »
Complaint Posted 2/4/2011
Review 2/4/2011
I have banked with Altura for the past 10 years and until recently I was satisfied with their service. In July of 2010 I made a large deposit and the teller deposited the funds into the wrong account. I discovered the mishap after I was charged NS... Read More »
Complaint Posted 10/19/2010
Review 10/19/2010
October 19, 2010
Attention Mark Hawkins / President and CEO Altura Credit Union

On 10-8-10 My Wife made a Deposit of $5,000 to open a New Account. At the time in the Moreno Valley Branch I was treated with the upmost respect and consideratio... Read More »
Complaint Posted 7/21/2010
Review 7/21/2010
Last month I visited the Altura CU branch on 14th Street in Riverside, it was a Saturday and I wanted to deposit a check. As usual I filed out the deposit slip and waited for a teller to be available. Finally at about 12:40pm I was finally helped... Read More »
Complaint Posted 7/20/2010
Review 7/20/2010
I went into Altura yesterday to dispute charges made on my account. I even brought in a copy of my bank statement they provide on their website. I first asked Diana Burnett,(who works there) what is the courtesy pay feature and does that mean as o... Read More »
Complaint Posted 6/25/2010
Review 6/25/2010
I called to get information that I was previously given mis-information about and I was treated with extreme disrespect, constant interrupting, mocking, and the poorest customer service I have ever received. This was from Brenda the branch manager... Read More »
Review Posted 5/5/2010
Review 5/5/2010
I recently had a concern with Altura CU due to their assesment of $90 in charges to my account. After complaining to the Better Business Bureau and posting my concerns on this forum they refunded the fees back to my account.

Thanks Altura from... Read More »
Review Posted 1/12/2009
Review 1/12/2009
I've always had great service with this facility. When I need to speak to someone live I can usually reach someone, even on weekends. Read More »
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Additional Business Information
Hours   Monday to Friday - 9:00AM to 6:00PM Phone   (951) 571-5199 Address   2847 Campus Parkway
Riverside, CA 92507
Website Email  
Contact   Mark Hawkins Other  
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