Gotprint.com

3.4 star rating Rating - based on 76 reviews & complaints
GotPrint is an online printer assisting consumers and small- to medium-sized businesses with their print, design and marketing needs.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/13/2021
Verrrry slow, longer production time than advertised
I used to love GotPrint; used them for everything. The past few times their production time has been abysmally slow. I'm currently waiting for three orders that have been sitting in production for a very long time (website advertises 2-5 business... Read More »
 
 
 
Complaint Posted 7/26/2021
Not worth the frustration
I had been getting some decent service with them. However the last few times the colors were totally off, the cut was off and I had to send everything back, but I ended up having to pay for it anyway and eat the cost of what my client paid. Read More »
 
 
 
Complaint Posted 7/12/2021
lazy unprofessional and no longer using them for printing
I'm done with these lazy people. For years I've used them. They continue to use "covid" and "restrictions" to take FOREVER on ANY order, they do NOT take responsibility and they practically NEVER compensate for their lack of production errors or t... Read More »
 
 
 
Complaint Posted 12/28/2020
Worst customer service I've experienced
Find another printer. Quality is fine, but if your first delayed or lost order doesn't convince you, the second one will ... or the third. And don't expect GotPrint to make it right. Doesn't happen. Read More »
 
 
 
Complaint Posted 11/21/2020
GotPrint
Unclear directives on the website led to numerous emails (after they accepted payment) of error after error, uploading images 4 separate times and speaking with two service reps? Finally after confirming all was good on my last submission, I get a... Read More »
 
 
 
Complaint Posted 4/29/2019
run dont walk unethical business
CAN I GIVE ZERO STARS ? ordered cards one entire line was ghosted half the letters missing rather than apologize they denied responsibility if you are willing to gamble }|i wasnt((you may end up losing your money )) FAKE 100% GUARUNTEE ALSO... Read More »
 
 
 
Review Posted 1/25/2019
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Poor quality, worse service
GotPrint produced blurry and uncentered cards for me. They refused to accept resposibilty or offer a refund. A computer generated response offered me $20 off next purchase, there will be no next purchase.
Do not waste your time with this company... Read More »
 
 
Business's response - by GotPrinton 1/25/2019
Hi, Steve, We apologize for this inconvenience on your recent order with us. We are known for the quality of our prints and products, so hearing this is unusual. Depending on the exact issue, our Quality Control team evaluates the order and comp... Read More »
 
Complaint Posted 3/6/2017
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Bad printing experience
Veered from my usual print company to try them out on some business cards because the price was slightly better. Their mockup was completely misleading regarding their bleed area. We had to contact them FOUR TIMES just to get them to respond, whic... Read More »
 
 
Business's response - by GotPrinton 3/6/2017
Hi Brad, we are sad to hear you had a less than pleasant experience with our company. Our Quality Control team reviewd your order and offered a courtesty discount code being that it was your first order with us. Please keep in mind, your order was... Read More »
 
Complaint Posted 2/6/2017
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unacceptable issues with order, company did nothing to rectify the situation and make it better for the customer.
THIS IS THE WORST COMPANY EVER IMAGINABLE. DO NOT DO NOT USE THIS PRINT COMPANY. THEY WILL WASTE YOUR TIME!!! AND THEY DO NOT CARE IF YOU ARE HAPPY!!
THE CUSTOMER SERVICE REPRESENTATIVES DO NOT HAVE ANY COMMON SENSE WHAT SO EVER!!
Let me start... Read More »
 
 
Business's response - by GotPrinton 2/17/2017
Hi Andrea, we do apologize if you feel this way about our company. We have taken the time to carefully review your order along with our phone records to help resolve the problem at hand. It is important to note that once an order is submitted to u... Read More »
 
Complaint Posted 12/20/2016
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GotPrint Customer Service
I placed an order of 100 family Christmas cards that unfortunately did not go well. The cards were doubled-sided and on the back side the pictures looked great - exactly how the proofs appeared. On the front it was washed out and our family of fiv... Read More »
 
 
Business's response - by GotPrinton 12/21/2016
Hi Melissa, I do apologize for the inconvenience. After further review by our Quality Control Department, it appears the color shift is within our 85% tolerance. Please remember that what you see on your screen is not a 100% color representation o... Read More »
 
Review Posted 4/23/2016
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Followed thru on customer service
I ordered business cards that were beautiful and readable. I received the beautiful cards but the print was so small that the cards were worthless. Initially, I thought nothing was going to be done, but they came thru and issued a refund and quick... Read More »
 
 
Business's response - by GotPrinton 5/5/2016
Hi Joe, Thank you for your updated feedback. We are happy to hear that we were able to resolve any issues you had come across and that you are satisfied with your new cards. We look forward to working with you again soon. Thanks! Read More »
 
Review Posted 11/23/2015
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Excellent customer service
There was a mix-up in shipping and I had a deadline that had to be met. The customer service person not only was reassuring, but figured it all out and had it next-day shipped to me for my event. Armen, was very helpful and really a gem. It's hard... Read More »
 
 
Business's response - by GotPrinton 11/23/2015
Thank you for sharing your experience with us Rebecca. We will be sure to let Armen know about this review as well. Although we are an online company, we pride ourselves on providing personalized customer support. The reason for this is mostly bec... Read More »
 
Review Posted 11/4/2015
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Great Service
On two occasions recently, customer service really went the extra mile to help get our printing done within a timeline that was imposed after the job was submitted. We really appreciate their help with these. It proves that a large company can sti... Read More »
 
 
Business's response - by GotPrinton 11/4/2015
Hi Helen, Going that extra mile is what great customer service is all about, and I'm truly pleased that we were able to accomplish that for you. Thank you for your comments and feedback! Read More »
 
Review Posted 7/7/2015
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Excellent Quality
Hmmm....I was a little surprised to see some of the one star ratings. From what I read, I would say that those customers that encountered problems did not submit camera ready artwork that was to spec. I have never had a problem with the end produc... Read More »
 
 
Business's response - by GotPrinton 7/14/2015
Hi Jesse, We are glad that you are satisfied with you order and that you found our services quick and easy. Thank you for your feedback! Read More »
 
Review Posted 5/5/2015
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Excellent Work
Just wanted to let you know that my mother really loved the quality of the booklets we ordered. My father (her husband) recently passed away and this was a memorial booklet comprised of comments and photos from friends and family. She said it comp... Read More »
 
 
Business's response - by GotPrinton 5/5/2015
Hi Douglas, That means so much to us. Thank you for sharing your experience with us. We are very pleased that you and your mother liked the quality of the prints. Read More »
 
Review Posted 3/6/2015
Gotprint.net quality of work is awesome
I really don't have any of the complaints that I have read but with my experience with them has been great and I love their work. I tried going local and Gotprint is still cost effective. They have worked with me when I called customer service to... Read More »
 
 
 
Complaint Posted 12/17/2014
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no customer service-don't back up their product
"I have used Gotprint.net for some time, never had a problem,found the site easy to use, but when a job was printed wrong with a large color variation, The customer service was horrible. pog_0_5497620 We now several cases of printed cards tha... Read More »
 
 
Business's response - by GotPrinton 12/17/2014
Hello, Sorry to hear that you were not satisfied with the product. Our customer service and quality control team has been working with you to assist you on all of your concerns and we have even offered you a full refund, once you return the produ... Read More »
 
Review Posted 12/8/2014
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Stellar Customer Service
My first order from your company arrived today. A majority of the time businesses only hear from their customers when there is a problem. Well, not today! I wanted to drop you a brief note of Thanks for the way in which you handled my order. There... Read More »
 
 
Business's response - by GotPrinton 12/8/2014
Hi Daniel, Thank you for your review and feedback. It's very helpful for us to hear back from our customers, and we are very pleased that you are satisfied. Read More »
 
Complaint Posted 12/5/2014
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Got Print made a mistake on my order, and willnot make it right.
I ordered 1000 postcards with a picture of them. When I received the order there was no picture on the postcard. Got Print said if I did a reorder they would give me a discount. Their discount was high then what originally paid. I do not want a di... Read More »
 
 
Business's response - by GotPrinton 12/8/2014
Hello, We followed up on this order and we can see that there was no image provided to us, which is why your postcards did not have an image. As soon as you reported this to us, we let you know and we also offered you a full credit for your order... Read More »
 
Review Posted 6/12/2014
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If you have never ordered from Gotprint, you should.
I have used gotprint for over 4 years and have been overly satisfied with every product received. If you are a first time customer or new customer, request a sample kit. It will make selecting the right products and the correct paper weights/finis... Read More »
 
 
Business's response - by GotPrinton 6/12/2014
Hello Rachel, Thank you for writing a review about your experience. We are pleased that you have been a happy customer for 4 years. We'll certainly keep in mind your suggestion for the direct billing, and try to accommodate your request if it is... Read More »
 
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Additional Business Information
Hours   Monday – Friday 5:00 a.m. - 8:00 p.m. P.S.T. Saturday 8:00 a.m. - 4:00 p.m. P.S.T. Phone   (818) 252-3000 Address   7651 San Fernando Road
Burbank, CA 91505
Website   http://www.gotprint.com Email   blog@gotprint.com
Contact   GotPrint Rep Other  
 
 
 
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