Sheal M.'s review of Acer America Corporation

Acer America Corporation

         
Customer Reviews & Ratings
Complaint Posted 3/14/2010
. 1
. 0
Review 3/14/2010
Deplorable company, deplorable product, deplorable customer service and tech service. I had to threaten litigations in small claims and filing a consumer protection complaint to get them to give me proper tech support. I have a problem with the LCD monitor on my laptop. It started a month ago, the laptop is less than 7 months old and it has a rather large area of dead and stuck pixels. Did the BIOS check with them, did the driver updates, did the manufacturer reboot, it wasn't dropped, it wasn't banged around. It's a manufacturing defect. They deleted one of 3 tech support tickets without even answering it. Finally have an address to send to repair depot after a month of fighting with them to get tech support. They can't sync their information (thought my address was wrong) and at first refused to give a depot address to ship to. I had to again threaten litigation and complaints. A very pathetic company, they outsource to India for tech support. No number to call that I can see, very pathetic excuse of navigation on their site, hard to find details about issues or find the tech support. It's a wonder (not really) that the head honchos there don't have working email addresses or a phone number out in the corporate world for Acer. It's probably because they know their product sucks and their customer service, tech support sucks too. I have to come to the BBB for their phone number and address because it's not listed or might be but can't find it on their site. A simple manufacturing defect, which in all honesty happens, and they can't get their thumbs out of their arses for one second to think with common sense. What a waste of my money and time. The only reason why they get one star from me is because you can't give negative stars or none at all.
 
 
 
Was this review helpful? (51)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (408) 433-3635 Address   333 W San Carlos St #1500
San Jose, CA 95110
Website   http://www.acer.com Email   deborah_jacobs@tx.acer.com
Contact   Deborah Jacobs Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.