Mike G.'s review of Alan Smith Pool Plastering and Remodeling

Alan Smith Pool Plastering and Remodeling

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Customer Reviews & Ratings
Complaint Posted 7/15/2011
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Review 7/15/2011
Alan Smith Pools gave me an estimate to replaster my pool and they upsold me on a new pool light even though mine was working just fine. After replastering my pool, they cut my pool light out and now tell me they can't pull the new wires and it's my fault somehow. Then they send me an estimate of $2400 for me to pay to correct their incompetence. They even went so far as to suggest I put a "dummy light" in my newly remodeled pool to solve the problem. Repeated attempts via email to multiple employees including Alan Smith himself have gone unanswered. My project remains unfinished and it started 60 days ago! I would not suggest this company and will tell every person I come into contact with both personal and professional NOT to use this company!

8/9/2011: Update- I sent an email to the owner himself (Alan Smith), his project manager and two other office folks requesting them to fix their mistake at their expense and to make this job right once and for all. That was over a week ago and I didn't even get a response from this company! My family has suffered through this entire summer with an embarassment for a pool thanks to Alan Smith Pools. I tell people everyday about this ordeal and will continue to do so to protect the general public from this company.
 
 
Business's response - on 8/23/2011
After the project had been started, Mr. Geyer provided pictures of previous construction done to the pool and spa showing that the pool light conduit and electrical had been illegally modified. Originally, the light junction box was installed in the concrete deck and the entire pool deck was at one level. Construction had been performed and the concrete deck containing the pool light junction box had since been raised which resulted in an obstruction in the pool light conduit. These pre-existing modifications were not disclosed by the homeowner. The Contract Terms and Conditions specifically stated that “If the junction box of your light(s) is in the pool deck, or is not at least 12” above the maximum water level, we CANNOT replace your pool light(s) in their existing configuration, and a Change Order will need to be processed for the additional electrical work necessary at additional cost to you the Customer. If we are contracted to replace your lights an additional cost will apply if any electrical upgrades are necessary.” We offered Mr. Geyer the following options: 1) Install a “dummy” light (a light fixture with no wiring; this light would be non-functional) and credit the initial $250 charge of replacing the light; 2) Install a new light and provide all necessary repairs to ensure that the conduit and electrical meet code and safety standards for an additional cost; or 3) to contract separately with another company to remove the light cord, and correct the currently unsafe and out of code condition of the electrical conduit and pool light. Mr. Geyer thanked us for our patience and understanding and responded with. “I appreciate your response to my email and thank you for crediting me for the light installation charge... I will have to work with my contractror in the future to figure it all out. Thank you for your understanding, Mike Geyer”.
 
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Additional Business Information
Hours   Phone   (714) 628-9494 Address   227 West Carleton Avenue
Orange, CA 92867-3607
Website   http://www.alansmithpools.com Email   jeff.smith@alansmithpools.com
Contact   Jeffrey Smith, Marketing Other  
 
 
 
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