Sharon G.'s review of BrickTrainShop.com

BrickTrainShop.com

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Customer Reviews & Ratings
Complaint Posted 2/19/2011
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Review 2/19/2011
DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU ONLY WANT LEGO MANUALS. If I could give 0 stars I would. This company is very deceptive. My nephew found these Lego sets and had them on his wishlist on Amazon.com. The prices were so affordable we bought them before they were gone since many quantities were already out for other items we were looking at. We should have known the prices were too good to be true. In fact, after we had placed the order my husband was thinking about it again and we started to thing the low prices were too good to be true. After looking more into bricktrainshop.com we found all these horrible reviews about them and then we realized we had probably been mislead too, and would also just be receiving manuals as most of these other reviews were saying. That same night I sent an email trying to cancel our order. The next day they responded and said it was too late to cancel and that the order had already been processed. They said we could return it after we got it. When we tried returning it, we followed the instructions on the web site exactly as they instructed us. I sent them an email saying that I sent the package in and that they should be receiving it. Some time passed and I emailed them again to see if they received the package - they said they have no record of getting the package. This company is a horrible, misleading company that should be shut down or at least forced to spell out exactly what they are selling with the correct pictures of manuals and not lego sets. I am now disputing the charge with my credit card company, hoping that I can get my money back.
 
 
 
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Additional Business Information
Hours   Phone   Address   840 Santa Clara Circle
Hemet, CA 92543
Website   Email  
Contact   Clifton Stults Other  
 
 
 
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