John M.'s review of CapitalOne

CapitalOne

         
Customer Reviews & Ratings
Complaint Posted 10/5/2009
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Review 10/5/2009
I have had this CapitalOne Platinum Card for years now. I understand that at the time of issuing the card, I have fair to bad credit so I got a 300.00 limit. Today I have good credit and all my other cards I got have been increasing my line. Largest line so far is 1800.00 on a card. It is not a lot, but I am still young and have years to continue to prove my credit worthiness. Anyhow, I still to this day have a 300.00 limit on the card. I call to request an increase and am told they do not allow it. The system pulls a report every six months and determines my limit. I find this hard to believe. I got another card at the same time via HSBC with a 300.00 starter limit and have had three credit increases within 1 year. There is something not right here with CapitalOne. Customer service is really nice, but not helpful. This is my only concern right now with this company.
 
 
 
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Additional Business Information
Hours   Phone   (800) 955-7070 Address   P.O. Box 60024
Industry, CA 91716-0024
Website   Email  
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