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Review 3/17/2008
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This review speaks specifically to conduct issues of Deckrite's owner and his employee, and not to the quality of work they perform. If you oppose a peeping tom looking through your window, and an employer that does nothing to rectify the situation, read on.
My neighbor hired Deckrite to repair his 2nd story patio. The work was to be performed in the first unit, I live in the last unit, there was absolutely no reason for the employee to be on the roof at the opposite end of the building. I was in my bedroom taking a nap when footsteps on my roof awoke me. I looked toward the ceiling and found a Deckrite employees kneeling over my skylight, watching me in my bed.
I ran outside and approached the employee. He pretended not to understand english. I then alerted my neighbors to inquire who this man was. Several other neighbors responded that the employees were also found peering through their kitchen windows, and asking for access to walk through another unit to gain access to the roof. The neighbor who had hired Deckrite was explicit in instruction that the company should access the roof via a ladder and not have internal condo access. Collectively, our neighbors feared that the Deckrite employee may have been casing our condos. I called Scott Gerber, owner of Deckrite to file a complaint and let him know I was considering filing a police report. Scott assured me that he would fire this employee and asked me not to file a report. I complied and believed that Scott cared about his clients' safety. As it turns out, Scott did not fire the employee. Rather, he reallocated his resources and kept the offender on as an employee.
Following the incident, Scott Gerber repeatedly called me to offer some sort of "financial compensation" to protect his business reputation. I declined and told him that I trusted he would remove this employee from residential jobs as promised - no compensation was necessary. But Scott continued calling to offer gift certificates to local businesses as a "thank you for understanding." I finally accepted his offer.
Five months later, Scott has not sent the certificate, and refuses to return my calls. I do not care about the certificate. I do care that Scott Gerber is not a business owner of his word. He did not fire the employee and after insisting on sending compensation, then did not follow through. He has jeopardized the trust developed through our earlier conversations. To this point, I must also now question whether he is protecting his current and future clients from the "peeping tom" employee.
To all condo owners: Talk to your neighbors. Find out with whom and when your neighbors are setting appointments with companies to do work on your building. When a business owner refuses to "do the right thing" we must all take precautions to safeguard our homes and families from strangers working in our neighborhood.
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