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Review 3/2/2009
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I ordered a replacement hard-drive from DriveSolutions for my laptop in June 2008. DriveSolutions sent the wrong harddrive to me and they asked me to return the incompatible harddrive to them; they did not offer to pay for the shipping and handling of the incompatable item, I was responsible for this cost. After two months waiting, they sent the correct harddrive to the wrong address. After two more months of waiting, I finally received the correct harddrive at the correct address. It is now February 2009 and DriveSolutions have charged my credit card with the cost of the initial, incopatible harddrive they sent me originally. DriveSolutions has no record of receiving the incompatable harddrive and is now pursuing me for the cost of the item. I have contacted DriveSolutions and notified them of their mistake but they are unwilling to stop prusing me for the cost of the harddrive that they lost. I have been dealing with DriveSolutions for almost 8 months now and my experience with them has been terrible. It took DriveSolutions 3 times to correctly send me a replacement harddrive. They have lost the incompatible harddrive that was sent to me and are now charging me for the cost of the item. They also did not give me any notice or warning that my credit card was being charged; they just went ahead and charged it. Anyone dealing with this company should exercise caution. I would recommend that you do not give DriveSolutions your credit card information; I did and now I am dealing with my credit card company to try and reverse the charge for their mistake.
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