Jackie B.'s review of Evike.com


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Complaint Posted 10/21/2011
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Review 10/21/2011
I have bought 2 guns from this company and wont do business with them again...... First gun is in rma because the battery melted. okay not there fault but still... then bought the sniper rifle gun for my other son, (had one of these in the past) on the package it clearly states that the bipod comes with this gun. its all over the box.. I am being told that it doesn't and that "As for the bipod, the manufacturer and the distributor do not include the bipod in the box unfortunately. We understand that the box may indicate the inclusion of the bipod, but let me refer you to the item’s page: " I believe that this was taken out of the box and sold separelty to some one else... I was also sent a spring upgrade for this gun and its too big.., no instruction on how to put it in, maybe if they had this it would help.... Do not purchase from them shortyusa is so much better they give you everything that is supposed to be in the box..........
Business's response - on 10/28/2011
Dear Customer, Under each product description, it will indicate that the "bipod and scope is NOT included" with the package. Some items will have an upgrade option available to add scope only, bipod only or both. The story behind this is because many customers DO NOT want to be forced to take the standard bipod and scope manufactures put in the package. Sometimes they want to purchase something better or they don't want to pay extra for the bipod and scope. This is why we have asked the manufactures to NOT include bipod and scope in the package; however, since this is a special request by Evike.com exclusively for our customers, so they have not changed the packaging. If our customer service team did not resolve issue to your satisfaction, please email our management team julie@evike.com and we are still happy to take care of it for you. Thank you for feedback. Sincerely, Evike.com Customer Service Team
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Additional Business Information
Hours   Online Phone Support Hours: M-F 10am-6pm PST. Evike.com Super store: M-F 10am-8pm, Wed 10am-6pm & Phone   (626) 286-0360 Address   2801 W. Mission Road
Alhambra, CA 91803
Website   Email   Julie@evike.com
Contact   Julie Chang Other  
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