Ali V.'s review of Evike.com

Evike.com

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Customer Reviews & Ratings
Complaint Posted 7/19/2012
. 1
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Beaware "Terrible Customer Service"
Evike has the worst customer service and one of the slowest delivery service. Two months ago, I purchased some BB's. It arrived after 12 days. "BUT" They shipped the wrong BB. I contacted them immediately and they acknowledged their mistake. Made promises to send me replacement in couple of weeks. Two months passed and after contacting them they denied their promise even though I presented them with all the emails. Be careful about their restocking policy, since they have 30% restocking fee. There are many other online airsoft stores with much better service.
 
 
Business's response - on 7/20/2012
Dear Customer, Can you please email your order number to julie@evike.com and I will look into the case right away for you. Evike.com pride ourselves in providing the best service and warranty support in the industry. In the event an item is shipped wrong, we will immediately send you a replacement. We just moved into a 100,000sq ft facility two weeks ago, so our shipping operation was stopped for a couple days in order to complete the relocation process. This moving notice was posted on our website. We sincerely apologize if the move caused an extended delay on processing your order. Rest assured, our current processing time is returned to 1-3 business days. We will definitely address your issue and get it fixed. I look forward to your email. Thank you, Evike.com Inc
 
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Additional Business Information
Hours   Online Phone Support Hours: M-F 10am-6pm PST. Evike.com Super store: M-F 10am-8pm, Wed 10am-6pm & Phone   (626) 286-0360 Address   2801 W. Mission Road
Alhambra, CA 91803
Website   Email   Julie@evike.com
Contact   Julie Chang Other  
 
 
 
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