Evette G.'s review of Evike.com


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Complaint Posted 12/20/2013
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Nice selection, terrible customer service
Evike gets the newest kit, and ships online orders rather promptly...that is the good. Out of three orders, two had manufacturer defects. One of which was an obviously missing part...the bad. Once Evike gets your money, they could care the least if the
product was correct! Customer service takes 30 minutes to answer the phone, they play like they have parts in a warehouse that they send email requests to, yada, yada, yada. Don't expect them to get you up and running with any efficiency, they don't care at
all...the real ugly.
Business's response - on 2/5/2014
Hi Evette, Thank you for your feedback. It is always our goal to do better in order to bring you better service and product selection. Evike.com is the world's largest Airsoft retailer and distributor because we care about our customers. We also have the largest customer support center and warranty service department to care of all your after sale needs. Our customer service team will respond to all emails within 24 hours and we reach to all phone calls. If you have a specific incident that was not taken care of, please feel free to email me directly at julie@evike.com and I would be more than happy to look into the care and take care of it for you. Thank you for shopping with Evike.com and we hope to continue provide you with all your Airsoft needs! Happy Airsofting! Evike.com Inc. Your#1 Airsoft retailer.
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Additional Business Information
Hours   Online Phone Support Hours: M-F 10am-6pm PST. Evike.com Super store: M-F 10am-8pm, Wed 10am-6pm & Phone   (626) 286-0360 Address   2801 W. Mission Road
Alhambra, CA 91803
Website   Email   Julie@evike.com
Contact   Julie Chang Other  
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