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Review 1/22/2010
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So, against my better judgement- I ordered the videos. the idea of the workouts sounded like too much fun! I did see complaints against the actual club in Chicago, but didn't see the other complaints until after my order was placed. It all went downhill from there! I was excited to give this as a gift, so I ordered rush shipping. This was useless because apparently the cheap copies of the DVDs and the boa were out of stock? I guess local big box store sold out of blank DVDs? But did the company notify me while I was paying for extra shipping that I still wouldn't be able to get it in time? Nope. Did they notify me after my order was placed with a confirmation e-mail? Nope. I finally logged in to their site several days later and that's when I discovered that it was on backorder. I complained right then that I was paying all that money for it to be there quickly when they were on backorder anyways. The company responded a couple of days later that they needed my full name (which WAS in the original complaint to them) and a copy of my order confirmation showing the shipping (which didn't show up anyways.) Bad sign. But I did finally get the videos. The idea is so good, but the quality it terrible. It is true-- I don't know what the girl is counting to, but it's certainly not the eight-counts of the music. Unless she has some weird reverberation going on in the studio. Also, instead of doing what most instructors do face the mirror or dance backwards) she doesn't seem to understand that when she says "right leg" everyone else watching the TV would be using their left. Overall this is a great idea but not a great product. And I'm still nervous about the prospect of them signing me up for some subscription- so I am contacting my credit card company just to be sure. VERY poor customer service.
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