Jessica B.'s review of Intuit


Customer Reviews & Ratings
Complaint Posted 9/22/2012
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Stay away from Intuit Gopayment! or any service provided by Intuit
You are charged 3.7% for almost all transactions. Do not use Gopayment! For the first month or so they were fine, but now they have charged our business numerous hidden fees that make no sense, withheld funds repeatedly(if your business grows, and you begin taking more credit cards, you are considered high risk and treated like a criminal), and when we returned an item to the merchant we purchased it from, and had the money refunded to the Intuit card, they took the money from the merchant’s account, but still have not refunded the money into our account. What gives?? This is money we used to puchase an item, then found the item was incorrect so returned it for a refund, and because we bought it with the Intuit card, that was the preferred method of refund. It has been over 2 weeks that we have waited for the return of the $800, and still nothing, and we get a different story with each CS rep we speak to. We have faxed copies of invoices to them repeatedly, done anything they asked to prove the transactions are legitimate, but still have lost over $2,000 over the past month. It makes no sense, it is NOT their money to hold! We are getting a lawyer to handle it due to the fact that their CS and risk department is a JOKE. Will be contacting the BBB also. This company is run by thieves. I can't fathom why they have decided that we don't deserve our money, or that they even believe they have the right to hold money that was a refund.
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Hours   24x7x365 Phone   (818) 436-7800 Address   21215 Burbank Blvd. Suite 100
Woodland Hills, CA 91367
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