Travis S.'s review of Intuit


Customer Reviews & Ratings
Complaint Posted 3/21/2011
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Review 3/21/2011
I was never informed about the $295 termination fee. The contract they have you sign when you sign up only mentions early termination fees. It does not mention the amount of the termination fee at the end of your contract. The end of contract termination fee are only stated in a merchant agreement booklet the company gives you once you have signed up for the service. When I brought this to the attention of the company I was told that I could have found the merchant agreement booklet on the internet however the sales representative never informed me of this information. I did not know this information could be found on the internet or that it was something I was supposed to read prior to signing the contract. They have you sign a contract that has no information on termination fees at the end of your contract and then you receive the merchant agreement booklet in the mail that tells you how much it will be. It is not part of the contract I signed so therefore I should not be responsible for the charge. I signed up for an account with a $0 monthly minimum that was raised to a $25 monthly minimum. I did not like nor did I agree to this change so I closed my account. Because of that I was charged a $295 termination fee. ALSO the company sales representative informed me when I signed up for my lease agreement for the credit card terminal that it would be a lease to own on the equipment. After closing my account I learned that the terminal was never for me to own, it was purely a "rental" piece of equipment. It was extremely overpriced at $50 a month for 4 years. It was an understandable price to me because I was under the impression I would eventually own the machine. Had I known it was not a lease to own I would have never signed up with this company to begin with.
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