Staci S.'s review of Koyal Wholesale

Koyal Wholesale

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Customer Reviews & Ratings
Complaint Posted 7/16/2011
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Review 7/16/2011
Placed an order on 6/26/2011. Credit card was charged the same day for $536.xx worth of merchandise. I received a call a couple days later advising part of my order was on back order and it would be two weeks before they could ship it. Today I have checked and my order has not even been processed. They have not sent me the items that are in stock (they said I would have to pay additional shipping). Most reputable companies do not withdraw payment until they ship you the merchandise. I have called and left two messages and sent an email. Don't plan to do business with this company again.
 
 
Business's response - by Sheetal P.on 7/20/2011
The Koyal family sincerely apologizes for the convenience. We emailed the customer on 07/19/11 stating that her partial order has been filled and shipped out via FedEx. We notified the customer that the remaining product, clear beaded sparkle garlands, will be shipped to her separately and that we will update the customer with tracking information once it becomes available. The customer will not have to pay additional shipping for this second shipment.
 
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Additional Business Information
Hours   Mon-Fri 10AM - 5PM PST Sat 10AM-3PM PST Sun Closed Open 7 days a week in October. 10AM-10PM PST Phone   (951) 734-3888 Address   231 Teller Street Suite 101
Corona, CA 92879
Website   http://www.koyalwholesale.com Email   sheetalcp@gmail.com
Contact   S. Parekh Other  
 
 
 
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