Larry P.'s review of Pro Guard

Pro Guard

         
Customer Reviews & Ratings
Complaint Posted 8/28/2013
. 1
. 0
Buyer Beware
I usually don't take the time to write bad reviews but these people warrant a warning. The fact my staff wasn't happy with ProGuard's cutting wheels is minor compared to their service. From the first phone call I was told to have my techs use the product
and if I wasn't satisfied I could return the unused portion within 30 days. We have 6 techs. Each tried one wheel and all were unhappy with the product. I called two weeks after receiving them to tell them I'd like them returned, per my conversation with the
sales person. Since then I have received two letters about collections and how I didn't hold up my end of the agreement. I have yet to receive a call back from anyone in a decision making position at Proguard and when you call their number, which I have done
numerous times, you have to leave a message in their general mail box. Bottom line: what I was told and agreed to when I ordered the product for trial was not what happened. We had to use our FedEx account to return the product at our expense.
 
 
 
Was this review helpful? (15)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (619) 400-6634 Address   P.O. Box 220842
Newhall, CA 91322
Website   Email  
Contact   President Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.