Tony S.'s review of Student Loan Processing. US

Student Loan Processing. US

         
Customer Reviews & Ratings
Complaint Posted 5/9/2013
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Stay away, now paying more than what I would have before they "helped"
The business handled my student loan consolidation. Various verbal quotes were given on monthly future loan payments. These quotes were based upon a client provided interest rate from the previous lender/loan. The business sent an electronic service agreement
contract/verification that provided the proposed loan consolidation information, including the interest rate that was provided by the client and agreed upon by the business. Client electronically signed this document as the information was correct to the best
of his knowledge. Client already paid $250 initial service fee as well as $39/month service fees. Student Loan Processing.US did not independently verify the actual loan interest rate that they were accepting and presenting for consolidation. They did not
notify the client of a change in interest rates before continuing and completing the consolidation process. The clients new interest rate was actually 1.25% higher than agreed upon by client and the business in the electronic service agreement. Business did
not uphold their service and did not provide the client/future lender with the same information. The business should have independently verified any data that would change the verbal/written quotes provided to client before processing the loan consolidation.
Instead, Student Loan Processing.US chose to proceed with the consolidation without notifying the client of the wrong/increased interest rate on the future consolidated loan.
 
 
 
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Additional Business Information
Hours   Phone   (877) 232-3545 Address   25381 Commercentre Drive Ste. 250
Lake Forest, CA 92630
Website   http://www.studentloanprocessing.us Email   jkrause@studentloanprocessing.us
Contact   Jim Krause Other  
 
 
 
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