Chuck M.'s review of Tech Refuge

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Complaint Posted 2/15/2011
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Review 2/15/2011

I have to agree with Steve who posted recently...
See email trail below...


Chuck,

Your card has not been charged for this printer. You are clearly dissatisfied with our ability to deliver your product on time. I am canceling the order. Sorry for the inconvenience.

Sincerely,

Joel Colombero

Joel Colombero

Joel@techrefuge.com

408 667 7443

www.techrefuge.com



From: Chuck Mayfield [mailto:chuckmayfield2413@gmail.com]
Sent: Tuesday, February 15, 2011 5:23 AM
To: 'Joel Colombero'
Subject: RE: your printer
Importance: High

Joel,

When I spoke to you on Wednesday 2/10 it was indicated that you had these printers

in stock and ready to go, and that it could ship the next day. In fact that was one

of the several things you instructed me to note in the memo section of the online

ordering form so it would be sure to happen. Because it could ship the next day

I went ahead and ordered it…

I checked online not the next day (Thursday), but on Friday afternoon to get the

tracking number only to find that the order was still “pending”. When I called

you on Friday evening you told me it “had to be refurbished” because all printers

have to be refurbished before they can ship.

You then said it would ship no later than Monday (yesterday).

I have to tell you that I am disappointed.

1 – I would have ordered from someone else if I could not have it ship when promised.

2 – I know it was to be a refurbished printer, but every impression given was that

these were (already)“refurbished printers ready to ship”.

3 – That printer would have arrived by now if this transaction had proceeded as indicated.

I am of the hope that you will correct this situation by shipping that printer no later

Than tomorrow, and that you will ship it 2 day so it arrives quickly. And that it

still ships free as you had indicated.

When the printer ships please make sure that the invoice is included in the packaging

and that the invoice clearly states the printer carries the 6 month warranty I was given.

I would also like you to put some notes on it specifically detailing the parts & labor

performed in the refurbishing process.

Please provide me with the FEDEX tracking number by noon tomorrow CST.

Thank you, Chuck Mayfield





-----Original Message-----
From: Tech Refuge [mailto:joel@techrefuge.com]
Sent: Wednesday, February 09, 2011 7:50 PM
To: CHUCKMAYFIELD2413@GMAIL.COM
Subject: Order Confirmation No: 98
Order Confirmation from Tech Refuge

CHUCK MAYFIELD

Thanks for shopping with us today!

The following are the details of your order.

------------------------------------------------------

Order Number: 98

Date Ordered: Wednesday 09 February, 2011 Detailed Invoice:

http://techrefuge.com/index.php?main_page=account_history_info&order_id=98



PER MY CONVERSATION WITH JOE...

INCLUDES NEW TONER CARTRIDGE...

SHIPPING IS FREE ON THIS PRINTER...

WRITTEN 6 MONTH WARRANTY TO BE NOTED ON INVOICE..

PRINTER WILL SHIP SURE TOMORROW 2.10.11

THANKS, CHUCK MAYFIELD

Products

------------------------------------------------------

1 x Q5911A - 1020 (Q5911A ) = $159.00

------------------------------------------------------

Sub-Total: $159.00

Shipping Total (Best Way): $31.30

Total: $190.30



Delivery Address

------------------------------------------------------

MAYFIELD LIGHTING

CHUCK MAYFIELD

2413 CROWN FLAIR DRIVE

WEST DES MOINES, IA 50265

United States



Billing Address

------------------------------------------------------

MAYFIELD LIGHTING

CHUCK MAYFIELD

2413 CROWN FLAIR DRIVE

WEST DES MOINES, IA 50265

United States



Payment Method

------------------------------------------------------

Credit Card

MasterCard 5542XXXXXXXX4072




--------------------------------------------------------------------------------

From: Joel Colombero [mailto:joel@techrefuge.com]
Sent: Monday, February 14, 2011 5:22 PM
To: CHUCKMAYFIELD2413@GMAIL.COM
Subject: your printer



This will go out tomorrow.





Joel Colombero

Joel@techrefuge.com

408 667 7443

www.techrefuge.com

 
 
 
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Additional Business Information
Hours   Phone   (408) 667-7443 Address   1054 Cross Springs Ct
San Jose, CA 95120
Website   http://www.techrefuge.com Email   joel@techrefuge.com
Contact   Joel Colombero Other  
 
 
 
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