Catherine D.'s review of UGG Casual Boots

UGG Casual Boots

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Complaint Posted 1/7/2011
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Review 1/7/2011
Ordered athletic shoes from this company on their Cheap Jordan's website. They indicate on their site that they have a "AA" BBB rating and that they participate in the BBB Online Reliability Program. They actually have an "F" rating. They charged my credit card within a day and items still had not arrived 18 days later. Order remained in "Processing" status. Site makes it look like it is a California address. At checkout it appears that it is an international transaction as there is some last minute message about currency conversion. They charged my credit card for slightly more than the original purchase and the company name on my credit card bill had an Asian name. When I contacted the company they responded with the following.

"I just checked it for you. We have shipped out the products. However, the item has been damaged, because of a rare carrier accident. We were trying our best to process another delivery for you, but the delivery center just inform us that it is out of stock now. So could you choose other products from our website and give me the new product details? And we will process the delivery as soon as possible.
If not, we will process the refund. However, this will cost us some processing fees. So you can get your 90% refund."

Sounds like a scam to me.
 
 
 
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Additional Business Information
Hours   Phone   Address   12325 Imperial Highway #326
Norwalk, CA 90650
Website   http://www.ugg-casual-boots.com Email   e.service.customer@gmail.com
Contact   Customer Service Other  
 
 
 
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