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Review 10/20/2009
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Whatever they try to sell you to sign up, DO NOT believe it. They are not looking out for you in any way, and will not provide you with any service that will help anyone out but THEM. When you sign up they will ask you what dollar amount your AVERAGE transaction will be. What they really want is your MAXIMUM transaction. They do not tell you this at this point though, because they don't have you locked into a contract yet and want to have the best chance of getting you approved for an account so you can be stuck later. Then when you try to process a dollar amount larger than your AVERAGE (once you sign a contract, "average" is now "what your account was approved for"), they send your transaction over to the risk department. Then you jump through as many hoops as they have, just for them to tell you to refund the customer and use alternative means of payment. I actually was told this by the apparent vice president of risk management Chris something or other. When he told me that, I asked him to close my account then and refund my money for that month which he agreed to. Then the next month I still get a bill. I call up and they say they never closed my account and can not even close an account without written permission from myself and if I do so I am responsible for a $399 early termination fee. So cliff notes:
They do whatever it takes to sign you up
They won't process payments
They charge you an early termination fee for them not providing service which makes you have to find other service
It seems to me they are in the business of getting as many signed contracts they can, and rely primarily on those guaranteed minimums and early termination fees rather than making money by processing payments. I am surprised to see VISA and MASTERCARD even allow them to be associated with their companies and make a profit at the expense of credit card industries reputation.
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