Customer Reviews & Ratings
Complaint Posted 12/27/2012
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If there were a negative star number I would have used that. They were SUPPOSED to have posted a small "dummy" charge to my account to verify ownership of the account before taking the actual ticket amount. Problem is, there was never any dummy charge, and when asked, they said that it was made the same day as the ticket charge (so much for the "security" lie). Then they refused to inform me of the e-ticket confirmation number until such time as I verified the "dummy" amount; impossible since the dummy charge was never made. Will be filing a police report and contacting my bank for a remedy if the charges are not returned by tomorrow.
Business's response - on 12/27/2012
Hello, In the past couple of days, there has been many attempts for fraudlent purchasing of airline tickets. We do a test dummy charge on the card holders account to insure that the card holder is in control of the card since only the card holder can access certain information. The test charge is done right when you book the ticket and it might be under "pending" charges since we dont actually charge you, but if you do not see it we can charge it and then void the charge. We only want to insure that your card is secure and nobody suffers a loss. If you have any questions you can email us at with your booking ID #.
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Hours   We are open 24/7 to serve your travel needs. Phone   (213) 955-9695 Address   117 West 9th Street Suite 307
Los Angeles, CA 90015
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