Eros Tours & Travel, Inc.

3.4 star rating Rating - based on 23 reviews & complaints
Established in 1990, Eros Tours is a full service online travel agency dedicated to providing the best-in-class service to its customers. Our Corporate Headquarters are based in Los Angeles California, but we have offices around the world to ensur  
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Eros Tours & Travel, Inc. Categories
Travel Agencies and Bureaus

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Customer Reviews, Ratings & Complaints
Review Posted 8/12/2015
Good experience with, amazing website for online booking of cheap flights, let me share my own experience with Last month I have booked flight tickets to Hawaii from LAX While surfing MSN, I found I called to AirTkt representative for... Read More »
Review Posted 5/26/2020
Had a wonderful time using this website absolutely great! Its quick and easy to book along with that you get cheap airfare! New York is such a nice destination for visit around the world where I stay for two days. I really enjoy there shopping, di... Read More »
Review Posted 1/16/2019
stay away
Unfortunately, I tried to use Eros Tours and Travel Inc to book a flight. In addition, I purchased the travel insurance for the flight. When the confirmation email was sent to me, the dates were incorrect, that in itself is not a big deal. I calle... Read More »
Review Posted 1/1/2019
Great Business Class rates
I have been buying Business Class Tickets from Eros Cheap Fare Guru. Site over 5 years. No other travel agent can match their price. Tickets are especially cheap if you are traveling to Asia from US. They are the ONLY agent I have come across, se... Read More »
Complaint Posted 11/20/2017
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do not deal with this company if you don't live in US
Business's response - on 11/21/2017
Kind Attn: Mr. Rodney Solomon, We regret the inconvenience you faced during your booking process for Booking Id 1711071478. We would like to bring forth the fact that in order to eliminate the possibility of online fraud and to protect the card ho... Read More »
Complaint Posted 9/24/2015
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This company has most hard to get customer service....They put you on hold for interminable length of time....It seems it has got GOTCH U set up. Once they sell a ticket instaneously they become unavailable.Their customer care just stinks... Avoid... Read More »
Business's response - on 9/25/2015
Due to low airfares, we experience high call volumes and sometimes the customers have to be on hold. In such cases, you may contact us through email and live chat on our website. We offer variety of other communication methods such as text messagi... Read More »
Review Posted 6/21/2013
Excellent Website! Great fares!
I have been using Airtkt for more than 3 years now. I have always had a very pleasant experience dealing with them. They undoubtedly provide the best air fares for any destination and their superior customer service set them apart from other simil... Read More »
Review Posted 5/27/2013
I booked my trip to India on on short notice. They searched all the possibilities and were able to get me a ticket going via China. Sam, the agent was extremely courteous and helpful. My flight was very smooth and uneventful. Read More »
Review Posted 5/22/2013
Eros Tours & Travel is always my first choice for making travel arrangements. The have the best prices of any website, a vast combination of flights and efficient and prompt customer service. I have been using them for years and they have alwa... Read More »
Review Posted 5/7/2013
Efficient & courteous service
This was the fastest I've ever booked a ticket! Read More »
Review Posted 3/4/2013
OK, Here is my detail review and I hope it'll help people to rest assure with airtkt's excellent service. I swear to God that I am their first time customer and just feel like it is my due to write a review to thank them and to help other people t... Read More »
Complaint Posted 2/27/2013
STAY AWAY . . . DO NOT USE!!!!!!!!
I booked at ticket at an alarmingly low rate. I get an email stating, "We are unable to verify the card information. . . it is our company policy that the card holder should complete the following three step process to obtain E ticket confirmation... Read More »
Complaint Posted 2/5/2013
Worst Air line Agents ever
Book tickets for my father in-law call them to change date and put me on hold 45 minutes first time hang up called again agent answered told me to wait and someone will be helping me soon waited another 30 minutes hang up again. Called again this... Read More »
Complaint Posted 1/24/2013
STAY AWAY from Airtkt aka Eros Travel, they don't deserve your $$$ - BAD,BAD,BAD
They are CRUEL. Due to my mother in laws health decline we had to bring the travel date to go 3 days earlier than book only ONE HOUR earlier.. They still charged us $425 excessive cancellation fee! I only wanted to change the flight date! The airl... Read More »
Complaint Posted 12/27/2012
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If there were a negative star number I would have used that. They were SUPPOSED to have posted a small "dummy" charge to my account to verify ownership of the account before taking the actual ticket amount. Problem is, there was never any dummy ch... Read More »
Business's response - on 12/27/2012
Hello, In the past couple of days, there has been many attempts for fraudlent purchasing of airline tickets. We do a test dummy charge on the card holders account to insure that the card holder is in control of the card since only the card hol... Read More »
Complaint Posted 3/11/2012
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watch out!
We booked a ticket from Eros online (at Last Minute Air Tkt), and they phoned immediately to say the credit card wasn't working. That seemed strange to us. When we phoned the credit card company to see what the problem was, they said that Eros had... Read More »
Business's response - on 12/27/2012
Josh, If your credit card isnt working it has to do with that it has a limit on it or it doesnt have any money. We have to call you so our customers would know that they have an issue and they need to resolve it so that they can have an airlin... Read More »
Review Posted 2/6/2012
Excellent Service
Just got a flight at very cheap price, one of there agent called me to confirm all info that time i got to know i have booked wrong airports and they fixed it for me..thanks alot to there services God bless all Read More »
Review Posted 1/20/2012
Eros Tours and Travel-- My Family Travel Consultants of Choice
Eros Tours and Travel has been my travel agency/consultants of choice for many years and , I am pleased with their professionalism. They deliver the top notch service and their ticket prices are below the market price. In case their is a adverse s... Read More »
Complaint Posted 6/16/2011
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Review 6/16/2011
There is a very good reason for this company's F rating from the BBB. They are a bait and switch operation. Their website advertises airline rates that they can't sell. They lure customers to call and then sell tickets for more money. Even after y... Read More »
Business's response - on 12/27/2012
David, All the fares and information are coming from the airlines. We do not make up any airline fares.By the time you have booked the ticket and by the time we are issuing it we get notified that the fare is not available. You have an option... Read More »
Review Posted 3/8/2011
Review 3/8/2011
Had a wonderful time using this website absolutely great! Its quick and easy to book along with that you get cheap airfare! Thank you so much! Read More »
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Additional Business Information
Hours   We are open 24/7 to serve your travel needs. Phone   (213) 955-9695 Address   117 West 9th Street Suite 307
Los Angeles, CA 90015
Website Email
Contact   Customer Service Other  
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