1.2 star rating Rating - based on 35 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 5/17/2013
EXTREMELY difficult to contact
I was an avid played for 6 years, until one day someone hacked into my account, stole a measly 600,000 neopoints, and TNT froze it immediately. That was April 2nd, 2012. APRIL TWO THOUSAND AND TWELVE. I wrote about 4,000 words about my account. I... Read More »
Complaint Posted 3/15/2012
Sorry, your name is alcoholic!
I have been an avid player on Neopets for almost 12 years. I was there when the site was in its infancy and there was little to do. The site focussed on humour and fun. There were rules but everyone felt assured that staff would would be sensitive... Read More »
Complaint Posted 8/12/2011
Review 8/12/2011
I have been a user for over 10 years. My account was recently frozen for cheating. This is something that I would never do. I put years of hard work into my account. No way would I ever risk losing that account. Neopets customer supp... Read More »
Complaint Posted 7/30/2011
Review 7/30/2011
I have been a member of Neopets since 2001 and never had a reason to dislike TNT. However, earlier this year my main was frozen for 'selling and/or buying neopoints' and TNT refused to hear my side of it. Apparently an item I was lent was the reas... Read More »
Complaint Posted 7/24/2011
Review 7/24/2011
Absolutely disgusting customer service 8 year old account frozen for apparently "cheating using an automated program" All attempts to contact them to find out what program, how, where, and stating I have never used such a thing met with either a... Read More »
Complaint Posted 5/28/2011
Review 5/28/2011
I am sorry to say that no longer cares about those whom they provide a service for. I bought over $1,500 in cash cards for this site, and I am in the process of quitting Neopets after being a loyal player for over ten years. The staf... Read More »
Complaint Posted 5/28/2011
Review 5/28/2011
I have been a long time member of neopets and up until very recently I have never had any reason to be truly irritated with them. In fact I have thoroughly enjoyed my time there. This is however largely due to one fact - I have never had to deal w... Read More »
Complaint Posted 5/28/2011
Review 5/28/2011
If I had a choice I’ve give Neopets a 0 stars rating; the Neopets team is made up of incompetent prideful idiots. Their customer service is downright atrocious; their site should be avoided at all costs unless you want to be treated like a child w... Read More »
Complaint Posted 4/29/2011
Review 4/29/2011
On April 1st, 2011 i wrote out an innocent sentence on the Help Chat and within minutes i received an official warning from Neopets to 'watch my language' while chatting on the neoboards. In this warning they showed me what i said that was wrong a... Read More »
Complaint Posted 4/27/2011
Review 4/27/2011
They froze my account first and stated that it was for buying neopoints. Then they turned around and said it was because of lack of communication with this 'so called' confirmed neopoints seller. They could have warned me before I accepted the of... Read More »
Review Posted 4/12/2011
Review 4/12/2011
Start with trust, how fitting. Neopets froze my old account, reese1966, and my daughters account morgain_le_fae (also a 6 + year account). I had owned it forever it seems, about 7 years and it was my 2nd account. I have been playing since neopets... Read More »
Complaint Posted 4/11/2011
Review 4/11/2011
Shocking customer service and extremely slow to respond to any form of contact. Quick to take payments for Premium services but slow to resolve any problems you may encounter once they have your money. Even if you self freeze, identity requirement... Read More »
Complaint Posted 3/19/2011
Review 3/19/2011
I've played this site for years, and mostly it's been a good time. Recently though, I won a competition with many other users and wasn't awarded the prizes for it. No big deal, I thought, I will just use their "spiffy new ticket system" to let th... Read More »
Complaint Posted 1/19/2011
Review 1/19/2011
I am extremely disappointed with neopets. After having my account for 5+ years and spending extreme amounts of time collecting neopoints and items, TNT ices not only mine, but my friend's account as well on the basis that we have been buying neopo... Read More »
Complaint Posted 10/31/2010
Review 10/31/2010 is a SCAM! Does anybody here know how to create a website to warn other parents that neopets is scamming their kids, misleading them into buying Neocash cards, working hard for neopoints and THEN freezing their accounts for no logical... Read More »
Complaint Posted 9/10/2010
Review 9/10/2010
Neopets in one word is, unreliable. I have had my eight year old account, which I've had since I was five, frozen for my "protection". See this is fine and great, except they haven't gotten back to me since I wrote a complaint on July 30th. I su... Read More »
Complaint Posted 9/7/2010
Review 9/7/2010
What kind of business does not have an 800 number for customer service? One that takes your money and obviously doesn't care. My daughter signed up for a premium account in which money is charged to my credit card monthly. After awhile we realized... Read More »
Complaint Posted 5/5/2010
Review 5/5/2010
My story isn't that different from everyone else's. I was unjustly frozen for cheating on the site somehow. They never specified where. I went out of my mind for months trying to figure out why I was frozen and beating my head against the wall tal... Read More »
Complaint Posted 4/21/2010
Review 4/21/2010
I have been a neo member for about 6 years now and I despair of their customer service practices. My last two accounts were premium and I had bought quite a bit of NC, I'm 22 and not likely to be cheating at an online game - however I have lost tw... Read More »
Complaint Posted 4/19/2010
Review 4/19/2010
If I had to sum up Neopets business practices in one line, it'd have to be this: Neopets' business practices make sweatshops in third world countries seem holy. Just terrible. The staff at Neopets bans you for bogus reasons that they do not even... Read More »
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