Bankcard USA Merchant Services

2.4 star rating Rating - based on 16 reviews & complaints
 
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Bankcard USA Merchant Services Categories
Credit Card Terminal Systems Service

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Customer Reviews, Ratings & Complaints
Complaint Posted 9/18/2018
Illegally charging fees
We are a food flavoring company and for some reason they treat us like a tobacco company. They tried to charge us bogus fees and we have had to report them to Master Card for this. I highly recommend staying away from this company. VERY SHADY. Read More »
 
 
 
Review Posted 4/11/2014
not honest at all and refuse to give small refunds
Bank card usa owes me $289.45 and gives me the royal run-around when I try to ask for the refund. My whole ordeal is too long to list here but the jist is they continued debiting my savings account for their monthly fee for a year and a half after... Read More »
 
 
 
Complaint Posted 10/22/2012
terminal fees
I signed up for Bankcard USA Merchant account . I called them up to closed the account after a days my account has been activated, it has never been working by the way, because the credit card processor is not compatible with my website. One of r... Read More »
 
 
 
Complaint Posted 5/27/2011
Review 5/27/2011
I initially applied with a $10,000 a month account because that was the amount of business that I was doing initially hoping to grow in the future. Two or 3 months later my volume jumped up to about $27,000 in the the 2nd week of the month because... Read More »
 
 
 
Review Posted 12/13/2010
Review 12/13/2010
Just to let everyone know that everything worked out well with my machine. Everything Eric Kellogg said happened, happened. I usually do not trust ordering from the internet as I am more of a relationship type of person but I guess I got lucky thi... Read More »
 
 
 
Review Posted 12/9/2010
Review 12/9/2010
My name is Mary from Celestial Memorial and I've been dealing with Wes C. at BankCard USA. I wish I had someone to refer to him. The ones I know have signed into a contract for years and it would not be beneficial for them to change at the present... Read More »
 
 
 
Complaint Posted 11/16/2010
Review 11/16/2010
Joke......not for serious business owners! Read More »
 
 
 
Review Posted 11/3/2010
Review 11/3/2010
ALL I HAVE TO SAY IS THAT ANDREW AND HEATHER ARE VERY GOOD WORKERS. THEY TAKE THE TIME OUT TO UNDERSTAND YOUR SITUATION AND TRY THERE HARDEST TO KEEP YOU AS A CUSTOMER. I OWN THREE RESTAURANTS AND I HAVE TO DEPEND ON MY VENDORS AS WELL AS MY CUSTO... Read More »
 
 
 
Review Posted 10/15/2010
Review 10/15/2010
I would like to say that Mr. Richard Lapkin has given us outstanding customer service. He has been very helpful with explaining all the services of the credit card processing. This has been a very easy set up for us. I like the fact that he is alw... Read More »
 
 
 
Review Posted 10/11/2010
Review 10/11/2010
To whom it may concern:

I have a small business in Ada, OH and I currently have Bankcard USA as my credit card processor. Many times supervisors hear only complaints about one of their employees and so when I run into a company and employees th... Read More »
 
 
 
Complaint Posted 10/10/2010
Review 10/10/2010
We signed up with Bankcard in April 2010, we also had high pressure, and empty promises from the sales rep. Once we started processing transactions the problems began, It's the same everywhere you look. They hold your money and they will not retur... Read More »
 
 
 
Complaint Posted 2/6/2010
Review 2/6/2010
I have used this company's merchant account services for about three years. I have never had a charge back. I have infrequent charges in larger dollar amounts (I run a law practice.)

This company cannot perform per contract. If you do anything... Read More »
 
 
 
Complaint Posted 8/6/2009
Review 8/6/2009
I should have read the complaints all over the web before signing up with them. Impossible to get a callback and they either don't answer their extensions or worse yet their voice mail is full. After 2 months they started holding batches and di... Read More »
 
 
 
Complaint Posted 5/10/2008
Review 5/10/2008
I wish I had something positive to say about this company; unfortunately, I do not. Their high-pressure salesman promise you great service and the most competitive rates, and tell you that you can discontinue your account without penalty whenever... Read More »
 
 
 
Complaint Posted 5/7/2008
Review 5/7/2008
I have had nothing but bad experiences with this company. As a new business, we were unaware of what to expect with a merchant processor. We opted to rent to own the machine & have been charged $50 per month for the past 2 years! Who knows when it... Read More »
 
 
 
Complaint Posted 5/4/2008
Review 5/4/2008
I am posting this review in hopes that other consumers (businesses) will learn from the same mistake that I did in agreeing to open a merchant’s account with Bank Card USA. This company’s rates are very competitive, but their credit card machines... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (800) 589-8200 Address   28720 Roadside Drive Suite 299
Agoura Hills, CA 91301
Website   Email  
Contact   Shawn Skelton Other  
 
 
 
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